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It's rare for customers to need to return Crucial products. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible.
If you have any problems with your memory during the 45-day money-back period, please contact Crucial Customer Support. We'll give you an RMA (return material authorization) number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if the problem is on us.
In the unlikely event that your memory fails after the 45-day money-back period, please call us! At Crucial, our limited warranty guarantees that your memory will work properly.
Most of the memory returned to us isn't defective
Think you received faulty memory? Oftentimes, parts that appear to be defective are actually fully functional — they just aren't installed or used properly. If we're able to, we'd like to save you the hassle of returning your upgrade by walking you through several common installation and use scenarios. Our simple solutions help most of our customers solve any problems they may encounter with their Crucial product. For more help, you can also contact Crucial Technical Support.
For details about how the return procedure works, see How to return an item.
Note: To protect against abuse of our return policy, we reserve the right to charge a restocking fee (up to 20%) at our discretion.