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Crucial shipping options and policies

Subject to availability, orders that are received and processed before noon GMT Monday to Friday are generally shipped within two business days. Please allow an extra business day for orders received and processed after noon or over the weekend (see below for delivery estimates). Crucial does not ship to freight forwarders or hotels.

Shipping within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery or Royal Mail Special Delivery Next Day 9am. If you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Free Shipping. (Offer applies to United Kingdom, Channel Islands, and Isle of Man). Please note that Royal Mail Free Shipping service does not feature shipment tracking.

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

Shipping outside mainland UK

Visit the Crucial EU site for European orders shipped outside the UK.

Late or lost shipments

Royal Mail — UK only

Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

 

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VAT

As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004

As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.