Crucial T710 SSD support

.If your Crucial T710 SSD has firmware version PBCR5101 or PBCR5102, updated firmware, PBCR5103 is available through the Crucial Storage Executive software. If you do not already have Crucial Storage Executive installed on your computer, you may download it below.

What you should do

• Ensure that your backups are current and validated on a separate storage device. Backup is always important and will be helpful after you update your firmware to the latest version available.
• If you are already using or are planning to use Microsoft BitLocker in the Windows Pro and Enterprise editions, the functionality of BitLocker encryption is not affected by this issue. BitLocker users may perform the firmware update but do not need to perform the Sanitize operation described below.
• Obtain the firmware update using Crucial Storage Executive. Crucial Storage Executive has full instructions to help you through the update process. After updating the firmware, a full reformat/sanitize of the Crucial T710 SSD must be performed to fully initialize the encryption engine. This will erase all user data. This one-time action will be necessary to properly engage the encryption engine after updating the firmware.
  • You can update firmware without Sanitizing your SSD, if you are not using encryption, or if you are using Microsoft BitLocker. In this case, the following steps to Sanitize your SSD are not necessary.
  • The following steps will delete all data on your Crucial T710 SSD, so you should ensure that your data is backed up before proceeding. You should be prepared to recover data from backup or to reinstall your Operating System.
    • If your Crucial T710 SSD is configured as a secondary drive, after the firmware update is applied, you may use the Crucial Storage Executive software to reset the drive, using the SANITIZE function.
    • If your Crucial T710 SSD is configured as your operating system drive, you can use the SSD Sanitize function included in your computer system’s BIOS. If this function is not available, then please contact Crucial Support, and we will help you with this process.
• Request a warranty return. You may contact Support at Crucial.com to request a warranty return and replacement with a new Crucial T710 SSD that will have the updated firmware.

We are committed to achieving quality excellence and stand behind our products and commitments to our customers. Please do not hesitate to contact your Crucial customer support team with any questions. 

Visit our support page at crucial.com/support for phone, live chat, warranty assistance and more. Thank you for your understanding and continued trust in Crucial SSDs.