SSD Is Not Recognized by Your Laptop

If you are having issues getting your laptop to recognize your SSD we recommend following these steps:

  1. If the drive is being added as a secondary storage device, it must be initialized first (Windows®OS X®). If not, disregard this step.
  2. Remove, reseat, and double-check the connections.
  3. If it does not fit, check if the original drive had proprietary housing or a spacer bracket attached to make it fit the slot correctly.
  4. Make sure the old drive still works. If not, install again with the old drive, checking all connections.
  5. If the old drive still works, but the new SSD does not, try the SSD in a different system if possible. A desktop via SATA cable works best (for 2.5 inch SSDs only).
  6. If it works in a different system, update to the latest firmware and try in your laptop again.
  7. If the drive does not work in any system or connection, try a power cycle on the drive, and if the drive still does not work, a replacement may be needed.
  8. Check that your system has the latest BIOS (PC) or firmware (Apple®) installed.

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